Complaints Procedure


If you have a complaint, we kindly ask that you follow our complaints procedure below:

Our Complaints Procedure:

Please contact us in writing, explaining your issue as clearly and reasonably as possible.  Please provide proof of booking or payment as well as attached images if required.

You may contact us via email to:, or postal mail to Sammie Bertoni | Unicorn Stabs | 61 Bridge Street | Kington | HR5 3DJ.

We will endeavour to respond to you as quickly as possible with the interest of resolving the issue.

If a resolution is not reached, we have further protocol in order to escalate the matter, which we will advise to you personally.